Hours of Operation
Administrative Services
Phone calls/queries, emails, prescription requests/processing, records requests, client questions, etc.
- Monday – Saturday, 8:30 am – 6:30 pm. Closed for ALL administrative services on Sunday.
Urgent Care Clinic
Sick pets, injured pets, medication renewals, consults, questions for a doctor of veterinary medicine, etc.
- Tuesday – Saturday, 8:30 am – 6:30 pm
Preventative Care Clinic
Vaccinations, healthy pet visits, flea & tick preventative, dental assessments, spay/neuter assessments, etc. – All preventative care visits are done with a Certified Veterinary Technician.
- Mondays, 8:00 am – 5:00 pm.
Surgical Clinics
All patients must be seen through the Urgent Care Clinic for initial assessment/scheduling
- Monday/Tuesday, 8:00 am – 5:00pm | Scheduled/stable surgeries.
- Wednesday, 8:30 am – 6:30 pm | Spay/neuter surgeries
- Thursday – Saturday, 8:30 am – 6:30 pm | Urgent surgery and ER referrals
Which Clinic Should I Choose?
Access Veterinary Care offers a couple of different clinics depending on your pet’s needs. By separating these services, we’re able to provide dedicated attention our sick or injured patients while still meeting the community’s need for routine vaccinations and generic services. Be sure to select the right clinic for your pet’s needs, as not all services are available at every location.
You’ll want to sign up for our Urgent Care Clinic if:
- Your pet is sick or injured: We see everything from common ear infections to emergency surgeries at urgent care. The Urgent Care clinic is not an emergency room, nor is it a standard practice. Much like a human urgent care, we see patients who can’t get into their family veterinarian soon enough or who don’t necessarily need an emergency room.
- You need a general medication renewal
- Your pet may need urgent surgery – Depending on veterinarian availability we may be able to accommodate urgent surgery needs same day. We do have limited availability for procedures during urgent care, so there is a possibility that we may not be able to do surgery same day; however, we will be able to diagnose your pet and do the necessary diagnostics to determine if surgery is recommended, or immediately necessary. If we’re unable to accommodate a surgery, we will help you find another veterinary practice to do the surgery and give you information on financial options that are commonly accepted at all practices!
- You need a specialty service: For those looking to book an ultrasound, consultation with Twin Cities Veterinary Surgery, or any other specialty service, you’ll need to meet with one of our veterinarians first to go over any required diagnostics, plans, or treatments and establish your pet as a patient.
- You want to meet with a doctor to go over any concerns or questions.
** We have limited capacity for select emergency services. For emergency surgeries or ER transfers, please call us to determine availability**
You’ll want to sign up for our Preventative Care Clinic if:
- You have NO medical concerns.
- Your pet needs vaccinations.
- You would like a dental quote/assessment or you would like to book a dental procedure.
- You would like a spay/neuter assessment or you would like to book a spay/neuter procedure.
- You would like a renewal on heartworm or Flea & Tick preventatives.
- You would like yearly geriatric screening and have NO medical concerns.
- You do NOT need to see a doctor.
What is the difference between Access Veterinary Care and a Primary Veterinarian?
Access Veterinary Care offers clinics that help bridge the gap between primary care and emergency services. We provide urgent care services and à la carte options for those who struggle to access traditional veterinary care. Whether you just need a couple of vaccinations, or you’re looking for affordable surgical options, we’re here to help!
We always recommend establishing care with a primary care veterinarian. Primary veterinarians often allow for more time with the veterinarians while at the visit, they offer set appointment times, and clients have the option to see the same veterinarian each visit. This provides a consistency of care not found in urgent care or emergency clinic settings.
- Our Urgent Care Clinic provides services for pets with illnesses, injuries, or those in need of surgical assessments. This clinic is intended for those who are unable to get an expedient visit at their primary care clinic, would like a surgical quote, or when emergency services are financially unattainable.
- Our Preventative Care clinic provides quick, 15-minute appointments, conducted by our Certified Veterinary Technicians. We offer a variety of healthy pet services such as vaccinations and flea and tick medication on an ale carte basis. This is a different experience from your traditional wellness visit with a primary care veterinarian. Our medical support team will discuss your pets needs before the visit, but will only provide services upon request. Please bring all records, appointment reminder cards from your family veterinarian, or any other documents which may help you decide which services you’d like for your pet. Pets are taken to our treatment area for a brief examination with the technician, vaccine administration, and test collection. You will be given an exam with the services your pet received that day, and any follow up vaccinations or visits are arranged at your discretion. We always recommend sending your list of services to your primary care veterinarian for reminders and consistency of care.
- Our Follow Up Clinic is for established patients with a referral from our Urgent Care Clinic, to help manage chronic conditions, or specific conditions that need ongoing care. While having a family veterinarian to manage chronic conditions is always recommended, the Follow Up Clinic allows clients to schedule visits for closely monitored conditions when they don’t have access to a regular provider.
Urgent Care Clinic
Tuesday – Saturday
8:30 am – 6:30 pm
Registration opens each day at 8:00 am
The Urgent Care clinic is reserved for illness/injury treatment. Preventative care services (vaccinations, heartworm testing, etc.) are not offered during Urgent Care days. Please sign up separately for our Vaccine Clinic to address preventative care needs.
How Do I Check In?
Online registration starts at 8:00 am and closes when we’ve filled up for the day, or at 4:00 pm.
There is now only one visit type: Urgent Care Visit. Select on this visit type to begin, then continue on to the next page and fill out all your information to secure your spot. Please note that you will need to fill out the intake and history forms completely to be registered.
You will be directed to a confirmation page once your registration is complete!
Click here to go to the Urgent Care Registration page.
If I don’t fill out the intake form/patient history, will I still be checked in?
You’ll need to go through the entire check in process, until you reach a confirmation page, in order to secure your visit for the day. When you secure a spot through the initial check-in page, that spot is temporarily held (giving you ample time to fill out the intake and history form). However, you are not checked in yet, so keep going! We just need a little more information to complete your registration. Once you complete the intake and history form you will be directed to a confirmation page. If you do not reach the confirmation page, we will not receive your check-in information and your visit will not be saved.
What if the Urgent Care Clinic is at capacity?
Unlike a 24-hour emergency center, we do close at night. That means there is a limit to the number of patients that we can see in a day, and a limited number of corresponding slots. We’re open until 6:30 pm, but its not uncommon for us to reach capacity right away in the morning. We always recommend checking in early if you’d like a guaranteed spot for the day. We do also have a “non-guaranteed waitlist” option available so we can see as many patients as possible each day. If someone cancels, or we finish earlier than anticipated, we will pull patients off the waitlist to see at the end of the night.
If we are full and your pet needs more immediate care, we strongly recommend contacting a 24-hour emergency center or another veterinary clinic. You can find a list of area clinics and emergency rooms here.
Can I walk-in and secure a visit?
Check-in is exclusively online. Our reception staff will be happy to help you check in using the online system when the clinic opens at 8:30. However, we do fill up quite rapidly most days and may be at capacity by time we open. All other clients will be given the option to be added to the non-guaranteed waitlist.
I’ve checked in. When will I be seen?
Urgent Care visits can take place anytime between 9:00 am and 6:00 pm. Visits are based on medical need so emergent and urgent visits will be seen first. Unlike a traditional Urgent Care, we do not require clients to wait at the clinic until it is their turn. We do our best to estimate your visit time and will notify you when it is closer to your turn. Patient concerns vary widely and can require drastically different time commitments, so we can not guarantee visit times. Once you arrive, you may still need to wait for your visit to start.
How will I be notified for my visit?
If authorized, you will receive a text notification when there are two people ahead of you (an estimated time of 30 minutes to an hour). That way, if you’re out running errands or eating lunch, you have some time to finish up and head back! Text notifications may go out anytime between 8:00 am and 5:00 pm. If you do not confirm your visit within 15 minutes, or if you don’t have text notifications authorized, we will call. If we are unable to get a hold of you by phone, we will move on to the next client and slide you down on the list. We will still attempt to contact you a little later to see if you’d like to be seen that day or cancel your visit.
Is it safe for my pet to wait to be seen?
If we are closed or at capacity and you think your pet has an immediate, life threatening illness or injury, we always recommend going straight to an ER. If your pet is not actively in danger, but still seems like they may need to be prioritized, we can provide a triage at 8:30 am. Please let us know that you’re requesting a triage in your check-in form. Triage is used to assess the stability of your pet. If your pet is stable enough to wait, we will have you come back later. If they are unstable, in need of extensive diagnostics, a sedated procedure, or hospitalization, we will ask you to stay while we get together your pet’s care plan.
What should I do when I get there?
Feel free to remain in your car and notify us of your arrival. You can do this by replying to our notification text, by giving us a call, or even by e-mail! You can also come into the lobby to let us know you’ve arrived.
If your pet is young or unvaccinated and has vomiting, diarrhea, disorientation, and/or inappetence, please do not bring them into the lobby when you first arrive.
Can I make an appointment?
Apart from end of life services, we do not schedule appointments for the Urgent Care Clinic.
Should I let you know if my pet or I have food allergies?
Absolutely! We have a wide variety of treats we use to make our patients happy, including peanut butter. If your pet has a protein allergy (chicken, beef, etc.) or if you have a peanut, fish, or other severe allergy, please let us know!
I’m at the Emergency Room with my pet and they need surgery. Can Access do that surgery?
In most cases, yes! We have a great relationship with the emergency rooms and can handle a variety of emergency surgeries, including removing foreign objects, pyometras, cystotomies, C-sections, trauma and more. It’s perfectly fair for you to ask the ER if your pet is stable enough to be transferred elsewhere for a surgery and then give us a call to check our availability.
Preventative Care Clinic
Mondays
8:00 am – 5:00 pm
Registration is open up to four weeks advance
How do I Check-in?
- Go to this page: Preventative Care Clinic Check-In
- Select the available preventative care clinic date in green
- Select your preferred appointment time, then continue to the next page
- Fill out all requested information about you and your pet to secure your spot!
- A nonrefundable $15 deposit is required per pet at sign up. This is credited toward your visit.
- Once your registration is complete, you will be directed to a confirmation page and an e-mail confirmation will be sent to you!
If I don’t fill out the intake/history form, will I still be checked in?
You’ll need to go through the entire check in process, until you reach a confirmation page, in order to secure your visit for the day. You will be able to select what is needed for your pet’s preventative care visit, including vaccines, microchips, and any preventative care items. If you do not know what your pet is needing, you can select “My pet needs vacations but I don’t know which ones” so our staff know to ask you about what your pet needs. Once you complete the intake and history form you will be directed to a confirmation page. If you do not reach the confirmation page, we will not receive your check-in information and your visit will not be saved.
We do not send out reminders for preventive care or do anything you do not ask for in the intake form.
What services are offered?
At our Preventative Care Clinic, we offer:
- Healthy Pet Visits
- Dental Assessments (includes a quote for surgery)
- Spay/Neuter Assessments (includes a quote for surgery)
- Yearly Geriatric Screening (on otherwise healthy pets)
- Vaccinations
- Microchipping
- Heartworm/Tick Borne Disease Screening
- Routine Fecal Tests
- Heartworm, Flea & Tick Preventatives
We are currently no longer offering the following services. This may change in the future, so please check back for updates!:
- Nail Trims
- Anal Gland Expressions
What if the date I want is in purple?
Open registration dates appear in green. Any dates in purple are either unavailable or at capacity. If your preferred date is at capacity, feel free to keep checking back with the Vaccine Clinic page! If someone cancels their visit, the registration site will immediately open that time slot back up.
Why don’t you do preventative care during the Urgent Care clinic? Why is there a separate Preventative Care Clinic?
Anyone who has a sick pet will tell you how challenging it is to get into a veterinarian right now. COVID-19 and changes in the veterinary industry has spiked demand and lowered capacity. At the Urgent Care Clinic, Access Veterinary Care has an obligation to see the sick and injured pets that need us most. This approach is more effective and efficient at providing both urgent care and preventative care services.
We know that our friends and neighbors have trusted us to provide all care, including routine vaccines. This approach allows us to provide safe, quality veterinary care for all your pet’s needs.
I signed up, but now need to change my booking time, modify my information, or cancel my appointment. What do I do?
In the confirmation email that you received, there is a link provided that will let you modify or cancel your visit. If you deleted your confirmation email, give our office a call!
The $15 deposit for the Preventative Care Clinic is nonrefundable for cancelled visits, past visits, or no shows. It will transfer for visits that are rescheduled at least 24 hours in advance!
Do you call me in for my visit like with the Urgent Care Clinic?
While you may receive a reminder e-mail or text a couple days prior to the preventative care clinic, we will not call you day of. The appointment time you made is when we’ll begin your visit. When you arrive for your scheduled time, go ahead and stop in our entryway. We’ll confirm which services you’d like and which you’re pet is eligible to receive, and then get you started! Each appointment is approximately 15 minutes long (per pet), but may go a bit longer depending on the requested services.
If you would to speak with us via phone or e-mail, our administrative team is in office Wednesday – Saturday, 8:30 am – 6:30 pm. They are not in office Sunday – Tuesday.
What if I don’t have my pet’s records?
We highly encourage people to send us their pet’s records beforehand or bring them to your visit. If you can not get your pets records, we will vaccinate as if they have no vaccine history. If you are able to acquire your pet’s records after the fact, we may be able to amend how long your pet’s vaccine is active for. For example, the canine rabies vaccination can be active for 1 year if the pet is of a certain age or does not have a vaccine history. If the pet is up to date on vaccinations and of a certain age, their rabies vaccination could remain active for 3 years.
We are unable to contact your provider and obtain records for you during the vaccine clinic.
Follow Up Clinic
Follow Up Clinic Discontinued as of October 7th
As primary care clinics have caught up from the COVID back-log, we’ve seen a drastic reduction in the need for chronic disease management services. Starting October 7th, we’ll be saying farewell to the Follow Up Clinic, and focusing more on the main service at Access Veterinary Care, our Urgent Care Clinic.
We want to say thank you to our staff for being so flexible and open to change as we navigated post-COVID needs in the veterinary space.
Chronic disease patients may still use urgent care, but as always, we recommend finding a primary care that suits your pet’s ongoing and chronic needs. If you need help finding a primary care clinic, check out our list of area clinics, or contact us here!
Specialty Services
Access Veterinary Care is proud to be expanding our available services through traveling veterinarians and specialists!
We understand access to specialists or unique services can be challenging. We’re proud to work with traveling professionals in order to offer more services at Access Veterinary Care.
What we currently offer:
- Ultrasounds
- Echocardiograms
- Orthopedic Consults
- Consult exams with an board certified orthopedic surgeon
- Radiology consults with an orthopedic surgeon
- Orthopedic Surgeries
- TPLO (Tibial Plateau Leveling Osteotomy)
- FHO (Femoral Head Ostectomy)
- TPO (Triple Pelvic Osteotomy)
- And much more!
Keep an eye on our list of specialty services as we expand our network of professionals!
How do I book a specialty service?
Clients should bring their pets and all relevant records to the Urgent Care Clinic to establish care and complete any necessary diagnostics. Once the attending doctor determines your pet requires one of the services above, our administrative team will work with you to arrange the consultation, subsequent visit, or surgery.
Financial Information
Do you run on a sliding scale basis?
Access Veterinary Care is a for profit clinic, so we don’t have the functionality to run on a sliding scale basis; however, we do encourage owners to let us know if they’re facing budget constraints. We do our best to do what we can within your budget. We may also be able to help point you in the direction of additional financial resources.
Do you offer payment plans?
We do not offer in house payment plans. Payment is due at time of service. However, we do accept grants, CareCredit, and ScratchPay. Arrangements and applications for these should be made in advance.
Financial Resources Links:
- Scratch Pay
- Sunbit
- Care Credit
- Pet Insurance
- Trupanion
- Local Grant Foundations
- Red Rover
- Minnesota Humane Society (Funds are limited each month and may close)
- National Grant Foundations
- Cancer Grant Foundations
- Crowd Sourcing
What forms of payment do you accept?
- All major credit cards (Visa, Mastercard, American Express)
- Care Credit
- Scratch Pay
- Local and National Grants
- Samsung Pay
- Apple Pay
- CashApp
- Paypal
- Trupanion Pet Insurance**Trupanion does not cover pre-existing conditions. Before applying, please be aware that once you sign up for Urgent Care/Follow Up Clinic services for a particular issue, that issue is immediately considered pre-existing, and would not be eligible for coverage for new members.**
Access Veterinary Care does NOT accept checks.
